Order and delivery support
For questions about an existing order, please contact Hello Lovely and include:
- Your order number
- The email address used to place the order
- The name of the product
- A brief description of your question or concern
Our customer-care team is available Monday through Friday from 9:00 a.m. to 5:00 p.m. Mountain Time. Messages submitted through our contact form are generally answered within 24 business hours.
Backordered products
When an item is available for backorder, its product page may state that it will ship as soon as it is back in stock. Please review the availability message displayed on the product page before ordering.
Returns and exchanges
Products are eligible for return or exchange only in accordance with the applicable Hello Lovely Return Policy. Please contact us before sending an item back so our team can review your request and provide the appropriate instructions.
Incorrect or damaged orders
When contacting us about an incorrect or damaged item, please include your order number, the product name, a description of the issue, and clear photographs when applicable. Our team will review the information and respond with the available next steps.
Contact us
Email: admin@hellolovely.net
Phone: 801-341-2845
Hours: Monday–Friday, 9:00 a.m.–5:00 p.m. MST
Address: 16171 S Bringhurst Blvd, Suite 600, Bluffdale, UT 84065